Wednesday, 30 August 2017

On 04:10 by admin   No comments
The company is warning that some personal data including names, addresses, emails and phone numbers could have been compromised – and encrypted data from expired credit and debit cards may also have been accessed.
CeX, which runs a chain of second-hand electronics shops and the webuy.com website, is asking online customers to change their passwords, and if they use the same password for other online accounts to change it there as well.
For help on keeping your details secure online, see our 60 Seconds on Password Security guide.

What happened?

CeX says an "unauthorised third party" hacked into its computer systems, and it believes some of its online customers' data has been compromised.
It began emailing customers who may have been affected about the security breach yesterday, as a precaution. It believes the information it holds on its members who sell and trade in items at its stores is safe.

Why do I need to change my password?

CeX's website says: "Although your password has not been stored in plain text [ie, readable text that could be used to compromise your account], if it is not particularly complex then it is possible that in time a third party could still determine your original password and could attempt to use it across other, unrelated services."
It says to change your password for its webuy.com site, and any other sites where you use the same password.
If you've not received an email warning about the breach, CeX says your account has not been affected. But if you're worried, email guidance@webuy.com.

Should I be worried about my card details?

CeX says a "small amount" of encrypted data from expired credit and debit cards could have been compromised, but this would be out of date as it stopped storing financial data in 2009.
If you're worried, however, contact your bank for advice on what to do.

What does CeX say?

In a letter to customers, managing director David Mullins said: "This was a sophisticated breach of security and we are working closely with the relevant authorities to help establish who was responsible. Our cybersecurity specialists have already put in place additional advanced measures to fix the problem and prevent this from happening again.
"We apologise for inconvenience this may cause."

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